What you’ll want to know before your dog travels.
Good to know
Have a route or situation we haven’t covered? Send us the details and we’ll answer directly.
How often do you stop during long-distance trips?
We plan comfort stops about every 3 hours for a walk, fresh water, and bathroom needs.
Can you follow my dog’s feeding or medication schedule?
Yes. Owner-provided feeding and medication schedules can be followed when the instructions are provided and agreed before departure.
Will I receive photo and video updates?
Yes. We provide photo and video updates throughout the journey so you can stay connected and see how your dog is doing.
How will my dog travel during the journey?
Every trip is planned around your dog’s size, routine, temperament, and the agreed transport option. Before pickup, we confirm the route, timing, handoff details, and any instructions that matter for the journey.
Can you accommodate special care needs?
Yes. We can work with many feeding, medication, mobility, and routine needs, as long as the journey can be planned comfortably and safely for your dog.
What is the difference between VIP and shared transport?
VIP transport is dedicated to your dog or household. Shared transport may include compatible journeys coordinated on the same route. We confirm the transport option and details before booking.
How is the transport price determined?
Pricing depends on the route, distance, timing, transport option, and details of your dog’s journey. Send us the pickup and destination and we’ll provide a clear quote before booking.
PLANNING A SIMILAR JOURNEY?
Tell us where your dog needs to go.
Share the pickup, destination, preferred dates, and a few details about your dog.
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